How to Fix Samsung Smart View Not Working Issue

Samsung Smart View is a convenient feature that allows you to mirror content from your mobile device to a Samsung Smart TV. However, it can be frustrating when Smart View suddenly stops working. This guide will help you troubleshoot and fix the Samsung Smart View not working issue with step-by-step solutions. Follow these methods to get your Smart View up and running again.

How to Fix Samsung Smart View Not Working Issue

Check Device Compatibility

Before diving into advanced troubleshooting, ensure that your device is compatible with Samsung Smart View. Smart View only works with Samsung TVs produced after 2016 and select Samsung smartphones and tablets. If your TV or phone is not on the compatible list, Smart View will not work.

Ensure Both Devices Are on the Same Wi-Fi Network

One of the most common reasons why Smart View doesn’t work is that the devices are not on the same Wi-Fi network. Here’s how to check and fix this:

1. Ensure your Samsung Smart TV and smartphone are connected to the same Wi-Fi network.
2. Avoid using mobile hotspots, as they may cause connection issues.
3. Restart your router if needed to refresh the network connection.

3. Update the Samsung Smart View App

The Smart View app is an inbuilt app on your Samsung Smart Phone. You can only update the app by updating the entire phone’s firmware.

Check for software updates on your Smartphone and update your phone software to the latest version.

4. Update Your TV’s Firmware

Outdated TV firmware can prevent Smart View from working correctly. Here’s how to update your Samsung Smart TV firmware:

1. Press the Home button on your Samsung TV remote.
2. Navigate to “Settings” > “Support” > “Software Update.”
3. Select “Update Now” and wait for the process to complete.
4. Restart your TV and try using Smart View again.

5. Restart Both Devices

A simple restart can often fix connectivity issues. Restart both your smartphone and Samsung Smart TV to clear any temporary glitches that might be causing the Smart View not to work.

6. Disable VPN and Screen Mirroring Restrictions

Using a VPN on your smartphone or network may interfere with Smart View. Disable any active VPN connections and check your TV settings to ensure screen mirroring isn’t restricted.

1. Turn off the VPN on your mobile device.
2. On your TV, navigate to “Settings” > “General” > “External Device Manager.”
3. Disable any restrictions on screen mirroring.

7. Reset Network Settings on Your Phone

Resetting the network settings on your device can fix Smart View connectivity issues by clearing old network configurations.

1. Go to “Settings” on your smartphone.
2. Scroll down and select “General Management.”
3. Tap on “Reset” > “Reset Mobile Network Settings.”
4. Confirm the reset and reconnect to your Wi-Fi network.

8. Disable Power Saving Mode

Power saving mode on your smartphone may limit certain functions, including Smart View. Disable power saving mode to ensure all functions are running correctly.

1. Go to “Settings” > “Battery” > “Power Saving Mode.”
2. Turn off power saving mode and try connecting Smart View again.

9. Use the Screen Mirroring Feature Instead

If the Smart View app continues to malfunction, try using the built-in screen mirroring feature on your Samsung device.

1. Swipe down from the top of your phone’s screen to open the Quick Settings panel.
2. Look for the “Smart View” or “Screen Mirroring” icon.
3. Tap the icon and select your Samsung TV from the list of available devices.

10. Factory Reset Your Samsung Smart TV (Last Resort)

If all else fails, factory resetting your TV might be necessary. Note that this will erase all your settings and return the TV to its default state.

1. Press the Home button on your Samsung TV remote.
2. Go to “Settings” > “Support” > “Self Diagnosis.”
3. Select “Reset” and enter your TV’s PIN (default is usually 0000).
4. Confirm the reset and set up your TV again.

The Samsung Smart View not working issue can be frustrating, but with the right troubleshooting steps, you can fix the problem quickly. Start with the basic checks, like ensuring both devices are on the same network, and gradually move to more advanced fixes like updating the firmware or resetting network settings. Following this guide should help you get your Smart View feature working smoothly again.

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